Keynotes
Keynote Speaker on Reputation, Leadership, and Customer Experience
Darrell Hardidge doesn’t deliver feel-good talks. He delivers frameworks. Every keynote is built around one goal: giving your audience the clarity, tools, and motivation to lead at a higher standard and measure the results.
Trusted by organisations across Australia, Darrell brings over 20 years of research-backed insight to every stage.
Book Darrell Hardidge
Keynote 1:
The 10/10 Standard
A keynote on performance culture, leadership accountability, and team excellence.
What does it actually take to be exceptional?
Most leaders know they want a high-performing team. Few have a clear definition of what exceptional looks like.
The 10/10 Standard changes that. This keynote gives leaders and emerging leaders a concrete framework for the behaviours, principles, and accountability structures that separate good from genuinely great.
Who it’s for
Performance-driven leaders responsible for performance and revenue, and emerging leaders who need a practical toolbox—not theory—to elevate their impact from day one.
What your audience walks away with
- A clear distinction between customer satisfaction and customer appreciation — and why it matters commercially
- The key behaviours that define service excellence at the highest level
- A shared language for what #1 looks and feels like across their team
Format
Flexible to suit your event. Ideally 2-3 hours—enough time for the ideas to land, the room to think, and real clarity to emerge.
Audience
Delivered successfully to groups of 6 to 200+. The number doesn’t change the impact.
Keynote 2:
Satisfaction vs Appreciation
A customer experience keynote on service excellence and what it actually takes to be #1.
Are you measuring the right thing?
Satisfaction is the floor, not the ceiling. Most businesses track whether customers are happy enough to stay, but that’s not what builds loyalty, referrals, or a reputation that precedes your pitch.
This keynote draws a sharp, data-backed line between average service and genuine excellence. It gives CX, service, and sales leaders a clear definition of what appreciation looks like in practice — and the specific behaviours that create it consistently.
Who it’s for
Leaders and managers responsible for customer experience, service standards, and sales outcomes who want their teams operating above average.
What your audience walks away with
- A clear distinction between customer satisfaction and customer appreciation — and why it matters commercially
- The key behaviours that define service excellence at the highest level
- A shared language for what #1 looks and feels like across their team
Format
Flexible to suit your event. Ideally 2-3 hours—enough time for the ideas to land, the room to think, and real clarity to emerge.
Audience
Delivered successfully to groups of 6 to 200+. The number doesn’t change the impact.
Keynote 3:
Reputation as Strategy
A leadership keynote on building, measuring, and protecting your most valuable business asset.
Most leaders manage their reputation reactively. The best ones treat it as a strategic asset.
Reputation isn’t a brand exercise or a marketing function, it’s a leadership responsibility. This keynote gives executives and leadership teams the framework to stop leaving reputation to chance. It covers the three critical pillars of a #1 reputation, the measurement systems that reveal the truth about where you stand, and how to drive the accountability required to sustain it.
Who it’s for
Executives and senior leaders who want to move reputation from a vague aspiration to a measurable, managed strategic priority.
What your audience walks away with
- Clarity of what it genuinely takes to build a #1Reputation
- The three pillars every leadership team must focus on and how to measure each one
- A framework for driving accountability and commitment to reputation at every level of the business
Format & Audience
Flexible to 1-3 hours depending on availability. Best suited to leadership teams in a boardroom session or breakout workshop format. Always tailored to the client's needs.
Keynote 4:
Design Your Own
Darrell has delivered over 500 keynotes and workshops.
He can custom design your session and make it unique to your audience. He designed the #1Reputation system, Client Appreciation, The 10/10 Standard, he can adapt his extensive experience to your needs.
What Planners Get
What You Get When You Book Darrell
Every keynote is built around three non-negotiables
Clear outcomes
Every session has a defined purpose. Your audience won’t leave wondering what they were supposed to take from it.
Engaged audience
Darrell doesn’t lecture—he challenges, provokes, and connects. Audiences stay with him because the content is relevant to the work they do every day.
Takeaways they’ll actually use
Frameworks, no fluff. Every keynote leaves your audience with something concrete to bring back to their team.
Different doesn’t make you better, but better makes you different.
Trusted By The Boardroom
10/10
The Verdict
Measured in Millions
Highly recommend Darrell and his dedicated team at Saguity
Highly recommend Darrell and his dedicated team at Saguity. Over the last two years they have helped us to truly understand how end customers feel about our brand as well as the level of service our dealers provide. Customer service is king in this day and age and Saguity have a unique way to quantify how successful or otherwise we and our dealers are at providing service to our customers.
The detailed reports provide critical insights that can actually be used to ensure we and our dealers continue to evolve and refine our service as well as our products to ensure service levels second to none. Don’t risk using gut feel and find out what your customers honestly think about your business, products and dealers.
Ray Briffa
Assistant General Manager Power Equipment & Marine
Darrell’s ongoing work/workshop is an integral part of our strategic plan
Working with Darrell and his team at Saguity has provided our Alexander Symonds team with a common language and agreed processes that we use as we strive to achieve a 10/10 client experience. It has reinforced / confirmed our focus in our strategic plan and has brought our people together to be on the same page around the client experience.
Darrell’s workshop brought together a number of different concepts and ideas that we had about our company and our clients in a such a way that we can now more easily visualise what the future looks like for our business. Everyone was very engaged, and this is evident by the questions raised during the workshop and the ongoing questions / discussion that has been occurring since the workshop.
Darrell’s ongoing work / workshop is an integral part of our strategic plan and helps underpin the ongoing success of our business. Having had Saguity compete our CX Research Project, the impact on our business one year from now will be that clients will experience significantly less variation when they engage with us and there will be an increased level of appreciation.
Glen Hordacre
Managing Director
We engaged with Darrell about four years ago in our constant pursuit to improve as a business and to develop the best possible team.
Our pursuit was and still is to help to make each member of our team the best version of themselves that we can with the business always second to the team. Without hesitation, I can honestly say this was one of the best business and personal decisions I’ve made.
Witnessing the growth of my team has been incredible, and it has also helped us build a business and reputation that many would envy. We are proud to partner with Darrell as we continue working towards the never ending pursuit of getting better every day.
Josh Tyrrell
Director
Darrell and the Saguity team have been invaluable partners for Pronto Software
Providing clear, actionable insights from NPS surveys and client research that help us stay ahead and keep improving. Darrell’s passion for reputation as a true business asset shine through in everything he does, from strategic guidance to inspiring workshops with our teams. His approach goes beyond data collection, building trust and strengthening customer success. I highly recommend Saguity to any business focused on customer experience and reputation.
Nathan Sawicki
Head of Marketing
