Manage Your Reputation with Darrell Hardidge
Keynotes and boardroom sessions that turn customer experience into a measurable reputation system—backed by 500,000+ real customer interviews.
Your Objective
Choose Your Trajectory
Darrell Hardidge partners directly with visionary event planners and executive leaders to drive unreplicable results.
For Event Planners
Book a keynote that delivers measurable outcomes—not just inspiration.
For Executives
Diagnose and build a reputation your competition can't replace.
About Darrell
Who is
Darrell Hardidge?
Darrell Hardidge turns trust into something you can measure — and act on.
Over 20 years and 500,000+ real customer interviews, he found a simple truth: the businesses that win long-term aren't the most satisfying. They're the most appreciated. That insight became the #1Reputation system, the framework now trusted by brands like Pronto Software, Access4, Dahlsens Hardware, GJ Gardner Homes.
He's not a motivational speaker. He's a systems thinker who happens to be compelling on stage. You’re left not just with inspiration but a framework, too.
Engagement Models
Catalyse Your Transformation
Keynotes
Inspire + align leadership
- 45–60 Mins High-Impact Delivery
- Tailored Executive Alignment Blueprint
- Post-Event Framework Toolkit Access
Boardroom Sessions
Diagnose + commit to change
- Deep-Dive Strategic Reputation Audit
- Direct Alignment with Executive Teams
- Measurable Systems Execution Roadmap
Workshops
Embed behavior across teams
- Interactive Team Execution Exercises
- Custom Behavioral KPI Scorecards
- Long-Term Performance Implementation
Outcomes
What changes after this work
real customer interviews behind every recommendation in the framework.
01
A measurable definition of trust
No more guessing whether your team is hitting the standard.
02
A clear reputation baseline
An honest picture of where you stand today, before anything changes.
03
Defined 10/10 behaviours
The specific actions that separate average from exceptional.
04
A 90-day execution plan
A concrete first step, not just a framework on a shelf.
05
Leadership accountability cadence
A recurring rhythm that keeps the standard from slipping back.
Books
Books from Darrell Hardidge
Trusted By The Boardroom
The greatest risk is not what you don’t know—it’s what you assume you know.
10/10
The Verdict
Measured in Millions
Highly recommend Darrell and his dedicated team at Saguity
Highly recommend Darrell and his dedicated team at Saguity. Over the last two years they have helped us to truly understand how end customers feel about our brand as well as the level of service our dealers provide. Customer service is king in this day and age and Saguity have a unique way to quantify how successful or otherwise we and our dealers are at providing service to our customers.
The detailed reports provide critical insights that can actually be used to ensure we and our dealers continue to evolve and refine our service as well as our products to ensure service levels second to none. Don’t risk using gut feel and find out what your customers honestly think about your business, products and dealers.
Ray Briffa
Assistant General Manager Power Equipment & Marine
Darrell’s ongoing work/workshop is an integral part of our strategic plan
Working with Darrell and his team at Saguity has provided our Alexander Symonds team with a common language and agreed processes that we use as we strive to achieve a 10/10 client experience. It has reinforced / confirmed our focus in our strategic plan and has brought our people together to be on the same page around the client experience.
Darrell’s workshop brought together a number of different concepts and ideas that we had about our company and our clients in a such a way that we can now more easily visualise what the future looks like for our business. Everyone was very engaged, and this is evident by the questions raised during the workshop and the ongoing questions / discussion that has been occurring since the workshop.
Darrell’s ongoing work / workshop is an integral part of our strategic plan and helps underpin the ongoing success of our business. Having had Saguity compete our CX Research Project, the impact on our business one year from now will be that clients will experience significantly less variation when they engage with us and there will be an increased level of appreciation.
Glen Hordacre
Managing Director
We engaged with Darrell about four years ago in our constant pursuit to improve as a business and to develop the best possible team.
Our pursuit was and still is to help to make each member of our team the best version of themselves that we can with the business always second to the team. Without hesitation, I can honestly say this was one of the best business and personal decisions I’ve made.
Witnessing the growth of my team has been incredible, and it has also helped us build a business and reputation that many would envy. We are proud to partner with Darrell as we continue working towards the never ending pursuit of getting better every day.
Josh Tyrrell
Director
Darrell and the Saguity team have been invaluable partners for Pronto Software
Providing clear, actionable insights from NPS surveys and client research that help us stay ahead and keep improving. Darrell’s passion for reputation as a true business asset shine through in everything he does, from strategic guidance to inspiring workshops with our teams. His approach goes beyond data collection, building trust and strengthening customer success. I highly recommend Saguity to any business focused on customer experience and reputation.
Nathan Sawicki
Head of Marketing
