DH Media: Podcasts

10 commandments of customer service excellence (excerpt)

Fixing the big mistakes in customer service (excerpt)

Influencing customer experience through people

Customer satisfaction is outdated

Customers over competitors

Darrell Hardidge: Author of The 10 Commandments of Client Appreciation

Smashing the customer loyalty myth

High CX equals High Growth with Darrell Hardidge

Keeping discounting to a minimum