Leaders Measure the Wrong Things
Most executive teams are drowning in data and starving for insight. Leaders measure revenue, output, utilisation and churn with real precision — and then we make our most important management decisions on gut feel. It’s a strange contradiction. We would never run the finances on assumption, yet we routinely assume we know how our people […]
Culture Is Not a Poster on the Wall
I have walked into a lot of head offices with values printed beautifully on the wall. Integrity. Respect. Excellence. And sometimes I watched, an hour later, as those same values were quietly contradicted in the way a senior leader spoke to a junior one. Culture is not what you write down. It’s what you tolerate, […]
The Leadership Blind Spot That Quietly Loses Your Best People
Every leader I meet tells me their people are their greatest asset. Very few can tell me the last time they made one of those people feel genuinely valued. That gap is the blind spot. It doesn’t show up in a quarterly report but it shows up eighteen months later, when a capable person you […]